FAQS

Size and Fit

Refer to the following size guide for product sizing information:

Online Ordering

If you are not 100% satisfied with your purchase, return it within 30 days in unworn, unwashed or unaltered condition with original tags still attached for a full refund.

The postmark date on the return package needs to be 30 days or less from the date of purchase.

  • Complete this form to initiate a return.
  • Upon submission, Descente will email a printable return label to you.
  • We encourage you to use the original packaging your order arrived in for the return shipment.
  • Shipping and returns are always free.
  • Please note that if you paid with a pre-paid credit card and no longer have that card, only exchanges will be allowed. Please initiate the return process per the instructions above and our customer service team will be happy to help you.
  • Have other questions? Please email us at help@Descente.com.

Free Shipping and returns on all orders in the US and Puerto Rico.

Expedited shipping options are available at checkout:

  • Ground — Free
  • Two Day — $25
  • Next Day — $60

Orders placed before 12 noon ET will be processed same day. Please note that this does not include weekends or holidays. Purchases made after 12 noon ET will not be shipped out until the next business day. If you order after 12 noon ET on a Friday, your order will likely be shipped out on the following Monday.

Email: help@Descente.com

  • Message us and we’ll respond as soon as possible.

Call or Text: (888) 805-1436

  • Weekdays 9am — 5pm (EST).

Address: 1230 Peachtree Street NE, Suite 2440, Atlanta, GA 30309

Please refer to your tracking number located on your return label or contact help@Descente.com with any questions.

Once your order is submitted and ready to ship, you will receive an email with your shipping tracking number.

Additionally, if you have crated an account with us, you can also log into your account to view the status of all orders you have placed.

Product Information

Please refer to the care guidelines on your garment's tag. Use this symbol key for additional information.

When you wash any Mizusawa down jacket, please handle with care and follow these instructions:

  • Turn the jacket inside out.
  • Open the armpit zippers to let water go through smoothly.
  • Close front zipper.

Descente Size Guide

Step 1: Measure Yourself

Step 2: Determine Your Size

Correct sizing begins with the chart below. Borderline between two sizes? Order the smaller size for a fit that’s tighter or the larger size for one that’s looser. For tops — If your chest and waist measurements correspond to two different sizes, use the size indicated by your chest measurement. For bottoms — If your hips and waist measurements correspond to two different sizes, use your hip measurement size.

Size Chart

SIZE CHEST (in.) WAIST (in.) HIPS (in.)
S 34-36 28-30 36-38
M 38-40 30-33 38-41
L 42-44 34-36 41-44
XL 46-48 38-40 45-48
XXL 50-52 40-44 46-52

Returns

Still not sure what size to order? No problem. Returns are always free. Learn More